Technology Requirements & Resources

Computer Requirements

Distance learning courses are delivered through Canvas, Moodle, Collaborate, and video web conferencing. High-speed internet access is recommended for all distance learning students. Some courses will require that students have access to headphones, speakers, microphones, and/or webcams for use in web conferencing programs, such as Collaborate, Skype, or WebEx. There may be additional requirements for some courses/majors.  Software Engineering students, for example, must have access to a computer that adequate for software development.

Check for recommended computer and network resources for distance learning

Technology Support

Academic Technology Services, a division of the Mercer University Information Technology department, provides students with online tutorials on the IT website, which cover most activities students will need to perform including taking exams, turning in assignments and other related tasks.

Distance learning students are able to contact the IT Help Desk for technology support via phone and email (helpdesk@mercer.edu). On-call personnel are available to handle after-hours emergencies; directions for leaving an after-hours call are found here.

Learning Management Systems

Some colleges and schools of the university use the Canvas Learning Management System. Others use Moodle for their courses.  Each of these course management systems allows students to access class materials, take online exams, submit assignments, and collaborate with instructors and classmates.

Student Email (Mercer Live)student

All students are assigned a MercerLive e-mail address.  You will receive important email  messages from professors, advisors, financial planning, Registrar’s office, and other departments on campus at this address. Be sure to check your student email account every day. Instructions for accessing your Mercer Live Student Email are available online here.

My Mercer Portal

The MyMercer portal is the place to register for courses, view and print your schedule, view financial aid information, search for required textbooks, and view your final grades. Login to the Student Portal Homepage by entering your Mercer University ID (MUID) number in the Username field, and your date of birth (YYMMDD) in the password field.

Authenticating the Identity of Distance Learning Students

Each student enrolled in a distance education course is assigned a secure login and password that must be used to register for and to access the distance education course. Specific course and student information is not available to any outside users. For security purposes, Mercer University is currently implementing a complex password requirement. Additionally, some courses require proctored examinations at no expense to the student.  

Privacy of Students Enrolled in Distance Education Courses

The privacy of distance learners at Mercer University is protected by The Family Educational Rights and Privacy Act (FERPA), which affords students certain rights with respect to their educational records as documented in the Mercer University Student Handbook.

Computer accounts, user ID’s, passwords, and other types of access authorization are assigned to individual users and must not be written down, posted, or shared with others. All Authorized Users are responsible for any use of their assigned individual account(s). Authorized Users may not run or otherwise configure software or hardware to intentionally allow access of an account by unauthorized individuals. Any attempt to use or hack another person’s computer account is a violation of University policy and may also be a violation of federal, state, or local laws. Violations of this policy may result in immediate termination of access to Mercer’s computer and network resources, referral to the appropriate University authority for review and adjudication, and criminal or civil prosecution.