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Student Support Services

Academic Advising

Upon acceptance, each student is assigned an academic faculty advisor who makes recommendations for course registrations and degree planning. Students are able to identify their advisors by logging into the Mercer University Student Portal and may communicate with their advisors via email, phone, and/or web conferencing. Students are encouraged to refer to the academic and degree requirements posted in the University Catalogs and Student Handbooks. Distance learning students who wish to visit campus may meet with their academic advisors in person during office hours or by appointment.

Library Services

Distance education students have access to all library resources that on-campus students enjoy through the University's Libraries website. All electronic resources are licensed such that students have universal access to them, regardless of which campus they attend, or if they are working from off campus. Print resources held by the Libraries can be requested by distance students. These materials are delivered to the student via email as a pdf or, for monographs, by US Mail. Students also have access to material not owned by the University through interlibrary loan.  Students can request materials from other libraries on the Libraries website.  Interlibrary loan materials are delivered to distance students in the same manner as other print materials.

Distance education students have access to reference and research help from professional librarians via telephone, email, or instant messaging.  Each academic program or school has a librarian associated with it: Business, Education, Engineering, Nursing, and Penfield College. Designated liaisons or subject librarians make contact with new distance education students each semester to ensure that students are familiar with library services and resources available to them.   The Libraries also maintain a Distance Learning Library Support Site  with guides and tutorials on how to use library resources and conduct library research.

Academic Support Services (Academic Resource Center)

Distance learning students have access to writing tutoring through the Academic Resource Center's Online Writing Lab (OWL). Staffed by professional writing tutors, the OWL is a self-enroll system open to distance education students through the Blackboard platform. The lab is generally open for submissions 24 hours a day when classes are in session, and students can expect a tutoring response within 24-48 hours after submission.  Distance learning students who wish to travel to campus may also utilize the Academic Resource Center services in Macon, Atlanta, Douglas County RAC, Eastman RAC, Henry County RAC,  and Newnan RAC.

Personal Counseling Services

Counseling Services does not provide counseling via email, phone or other technology, however, a distance learner can schedule in person counseling by calling (678) 547-6060 for the Atlanta campus or (478) 301-2862 for the Macon campus. Distance learners may also visit the Atlanta Counseling Services website or the Macon Counseling Services website for self-help resources.  When possible, assistance with local community referrals is provided for students who are unable to come to campus. Phone consultations are limited to assisting distance learning students in identifying local resources.

Career Services

Depending upon their program, career services are available to distance learning students through either the Macon campus Career Services or the Atlanta Campus Office of Career Management. Students may also use BEARLink to access job listings, job search strategies and receive resume guidance by e-mail or phone.  Individual assistance is available for Atlanta or RAC based program students by e-mailing Dr. Betsy Johnson at johnson_em@mercer.edu .  Macon based program students can receive assistance by e-mail at bearlink@mercer.edu.

Disability Services

The ACCESS and Accommodation Office (AAO) at Mercer University works to improve the accessibility of University Programs, Services and Facilities for persons with disabilities and ensures institutional compliance with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.  As required by law, students requesting accommodations for a disability must initially self-identify as a student with a disability by registering with the ACCESS and Accommodation Office (AAO). Only students registered with AAO will be eligible to request accommodations and be recognized by the institution as a student with a disability. Distance learning students can register and request accommodation by phone, fax or email.  Accommodations are approved by the ACCESS Coordinators or a Disability Petition Committee on a case-by-case basis and may require additional or updated medical documentation to be submitted.

It is assumed that students will have the technology and accessibility needed for online courses with their home computer. Alternative textbooks are computer-based and require a computer with Adobe Reader or other reader software from the Georgia Alternative Media Access Center (AMAC). Students who need assistance with accessing Mercer Blackboard content, Mercer website content or using campus-based computers should contact the ACCESS Coordinator, the course instructor and the Mercer IT HelpDesk to resolve the problem.

To register for disability accommodation, please complete this form and contact the appropriate ACCESS Coordinator below:

Macon Campus
For Students in Engineering
Atlanta Campus
For Students in Business, Education, 
Nursing, and Penfield College
Carol Burrowbridge, MS
Rich Stilley
Voice (478) 301-2778
Voice (678) 547-6823
Fax (478) 301-2127
Fax (678) 547-6373
Email burrowbrid_c@mercer.edu
Email stilley_r@mercer.edu
Macon ACCESS and Accommodation Website
Atlanta ACCESS and Accommodation Website

Bookstore and Textbook Services

Mercer's Official Bookstore carries the required textbooks for classes.  Students can search for textbooks here and request shipping to their home or the campus or Regional Academic Center of their choice.  Mercer utilizes the Yuzu platform for E textbooks.  Information about using E textbooks for class is found here