Complaint Process for Out-of-State Distance Learners

Mercer University has policies and procedures in place to address and resolve student grievances in a fair and timely manner. Like all Mercer students, distance learners are advised to address grievances following the Grievance Procedure outlined in the Student Handbook. However, when an issue cannot be resolved internally, distance students residing outside of Georgia may choose to file a complaint with his/her state regulatory body (see State Contact Information below). If you live in a state that participates in the National Council for State Authorization Reciprocity Agreements (NC-SARA), you must file a complaint with Georgia's NC-SARA Portal Agency, the Georgia Nonpublic Postsecondary Education Commission (GNPEC), as outlined below.

Complaint Process for Students Residing in NC-SARA States

Under terms of Mercer's agreement with NC-SARA, GNPEC is required to investigate and resolve allegations of dishonest or fraudulent activity by a provider, including the provision of false or miselading information. Additionally GNPEC is required to investigate and resolve complaints that Mercer is not following the practices set forth in the C-RAC guidelines. Before filing a complaint, a student must have sought internal resolution for the complaint. Please check the State Contact Information below to determine if your state participates in NC-SARA.

The GNPEC Complaint Form can be viewed here.

Other Complaint Processes

Students may also file a complaint with the University's regional accrediting agency, the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Instructions on how to file a complaint with SACSCOC are available here.

Finally, military personnel who receive Tuition Assistance (TA) have an additional complaint process available.  Students may submit a complaint with the Postsecondary Education Complaint System when his/her school fails to follow the Principles of Excellence established by Executive Order on April 27, 2012.

State Contact Information

Alabama participates in NC-SARA. Complaints by Alabama residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
(334) 242-1998

Alaska participates in NC-SARA. Complaints by Alaska residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
(800) 441-2962

Arizona participates in NC-SARA. Complaints by Arizona residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
(602) 542-5709

Arkansas participates in NC-SARA. Complaints by Arkansas residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
(501) 371-2000

California does not currently participate in NC-SARA. Complaints by California residents must be filed with the following agency:

California Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-08118
(888) 370-7589

 

Colorado participates in NC-SARA. Complaints by Colorado residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
(303) 862-3001

Connecticut participates in NC-SARA. Complaints by Connecticut residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
(860) 947-1800

Delaware participates in NC-SARA. Complaints by Delaware residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Delaware Department of Education - Higher Education Office
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
(302) 735-4000

The District of Columbia participates in NC-SARA. Complaints by DC residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

District of Columbia Education Licensure Commission
Office of the State Superintendent of Education
10 First Street NE 9th Floor
Washington, DC 20002
(202) 727-6436

Florida does not currently participate in NC-SARA. Complaints by Florida residents must be filed with the following agency:

Florida Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
(888) 224-6684

Hawaii participates in NC-SARA. Complaints by Hawaii residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Hawaii Department of Commerce and Consumer Affairs
335 Merchant Street
Honolulu, HI 96813
(808) 586-7327

Idaho participates in NC-SARA. Complaints by Idaho residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Idaho State Board of Education
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
(208) 334-2270

Illinois participates in NC-SARA. Complaints by Illinois residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Illinois Board of Higher Education
1 North Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
(217) 557-7359

Indiana participates in NC-SARA. Complaints by Indiana residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Indiana Board of Proprietary Education
Indiana Commission for Higher Education
101 West Ohio Street, Suite 550
Indianapolis, IN 46204-1984
(317) 232-1090

 

Iowa participates in NC-SARA. Complaints by Iowa residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Iowa College Student Aid Commission
430 East Grand Avenue, Floor 3
Des Moines, IA 50309-1920
(515) 725-3400

Kansas participates in NC-SARA. Complaints by Kansas residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Kansas Board of Regents
1000 SW Jackson Street Suite 520
Topeka, KS 66612-1368
(785) 296-2410

Kentucky participates in NC-SARA. Complaints by Kentucky residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
(502) 575-1555

Louisiana participates in NC-SARA. Complaints by Louisiana residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Louisiana Board of Regents
1201 N. Third St, Suite 6-200
Baton Rouge, LA 70821
(225) 342-4235

Maine participates in NC-SARA. Complaints by Maine residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Maine Department of Higher Education
23 State House Station
Augusta, ME 04333-0023
(207) 624-6600

Maryland participates in NC-SARA. Complaints by Maryland residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
(800) 974-0203

Massachusetts does not currently participate in NC-SARA. Complaints by Massachusetts residents must be filed with the following agency:

Massachusetts Board of Higher Education
One-Ashburton Place Room 1401
Boston, MA 02108
(617) 994-6950

Michigan participates in NC-SARA. Complaints by Michigan residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Michigan Department of Licensing and Regulatory Affairs
Corporations, Securities & Commercial Licensing, Schools and Licensing Division
P.O. Box 30018
Lansing, MI 48909
(517) 241-6806

Minnesota participates in NC-SARA. Complaints by Minnesota residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Minnesota Office of Higher Education
1450 Energy Park Drive Suite 350
St. Paul, MN 55108-5227
(651) 259-3965

Mississippi participates in NC-SARA. Complaints by Mississippi residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Mississippi Institutions of Higher Learning
3825 Ridgewood Road
Jackson, MS 39211
(601) 432-6372

Missouri participates in NC-SARA. Complaints by Missouri residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Missouri Department of Higher Education
P.O. Box 1469
Jefferson City, MO 65102-1469
(573) 751-2361

Montana participates in NC-SARA. Complaints by Montana residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Office of the Commissioner of Higher Education
Montana University System
P.O. Box 203201
Helena, MT 59620-3201
(404) 444-0311

Nebraska participates in NC-SARA. Complaints by Nebraska residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
(402) 471-0030

Nevada participates in NC-SARA. Complaints by Nevada residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Nevada System of Higher Education
2601 Enterprise Road
Reno, NV 89512
(775) 784-4901

New Hampshire participates in NC-SARA. Complaints by New Hampshire residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Division of Higher Education - Higher Education Commission
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301
(603) 271-0256

New Mexico participates in NC-SARA. Complaints by New Mexico residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

New Mexico Higher Education Department
2044 Galisteo Street
Santa Fe, NM 87505
(505) 476-8400

New York does not currently participate in NC-SARA. Complaints by New York residents must be filed with the following agency:

Office of College and University Evaluation
New York State Education Department
89 Washington Ave., Room 969 EBA
Albany, NY 12234
(518) 474-1551

North Carolina participates in NC-SARA. Complaints by North Carolina residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
(919) 248-4673

North Dakota participates in NC-SARA. Complaints by North Dakota residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

North Dakota University System - Distance Education & State Authorization
1815 Schafer St, Suite 202
Bismarck, ND 58501-1217
(701) 328-4102

Ohio participates in NC-SARA. Complaints by Ohio residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Ohio Board of Regents
25 South Front Street
Columbus, OH 43215
(614) 466-6000

Oklahoma participates in NC-SARA. Complaints by Oklahoma residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
(405) 225-9100

Oregon participates in NC-SARA. Complaints by Oregon residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Oregon Higher Education Coordinating Commission
775 Court Street NE
Salem, OR 97301
(503) 947-5977

Pennsylvania participates in NC-SARA. Complaints by Pennsylvania residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Division of Higher & Career Education
Pennsylvania Department of Education - Postseconday and Adult Education
333 Market Street
Harrisburg, PA 17126-0333
(717) 783-8228

Rhode Island participates in NC-SARA. Complaints by Rhode Island residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Blvd.
Warwick, RI 02886-1304
(401) 456-6000

South Carolina participates in NC-SARA. Complaints by South Carolina residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
(803) 737-7781

South Dakota participates in NC-SARA. Complaints by South Dakota residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

South Dakota Board of Regents
306 East Capitol Ave., Suite 200
Pierre, SD 57501-8053
(605) 773-3455

Tennessee participates in NC-SARA. Complaints by Tennessee residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Tennessee Higher Education Commission
Division of Postsecondary State Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
(615) 253-8857

Texas participates in NC-SARA. Complaints by Texas residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
(512) 427-6214

 Utah participates in NC-SARA. Complaints by Utah residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Utah Department of Commerce
Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
(801) 530-6601

Vermont participates in NC-SARA. Complaints by Vermont residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501
(802) 828-3135

Virginia participates in NC-SARA. Complaints by Virginia residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

State Council of Higher Education for Virginia
101 N. 14th Street, 10th Floor
James Monroe Building
Richmond, VA 23219
(804) 225-2600

Washington participates in NC-SARA. Complaints by Washington residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-343-
(360) 753-7866

West Virginia participates in NC-SARA. Complaints by West Virginia residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
(304) 558-0262

Wisconsin participates in NC-SARA. Complaints by Wisconsin residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

John Reinemann
Wisconsin Higher Educational Aids Board, Executive Secretary
(609) 267-2206

Wyoming participates in NC-SARA. Complaints by Wyoming residents must be filed with the Georgia Nonpublic Postsecondary Education Commission (GNEPC), see here.

Additionally, students may file a grievance with their home state NC-SARA portal agency:

Wyoming Community College Commission
2300 Capitol Avenue, 5th Floor, Suite B
Cheyenne, WY 82002
(307) 777-7068

These territories and protectorates do not currently participate in NC-SARA. Links to agencies to address student complaints are provided when available below.

Guam

Puerto Rico

U.S. Virgin Islands

American Samoa
There is no agency to address student complaints at this time.

Commonwealth of Northern Mariana Islands
There is no agency to address student complaints at this time.

Federated States of Micronesia
There is no agency to address student complaints at this time.

Republic of Marshall Islands
There is no agency to address student complaints at this time.

Republic of Palau
There is no agency to address student complaints at this time.